Overview
FixoTask ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workflow automation platform and related services (the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
Information We Collect
Information You Provide
- Account Information: Name, email address, password, and billing information when you create an account
- Profile Information: Optional profile details such as company name, job title, and profile picture
- Workflow Data: Information about the workflows you create, including triggers, actions, and configurations
- Integration Data: Authentication tokens and configuration data for third-party services you connect
- Support Communications: Information you provide when contacting our support team
- Payment Information: Billing details processed by our payment processors (we do not store credit card numbers)
Information We Collect Automatically
- Usage Data: Information about how you use our Service, including features accessed and time spent
- Device Information: Device type, operating system, browser type, and IP address
- Log Data: Server logs including IP addresses, browser type, pages visited, and timestamps
- Performance Data: Information about workflow execution times, success rates, and error logs
- Cookies and Tracking: Data collected through cookies and similar tracking technologies
Information from Third Parties
- Integration Partners: Data from services you connect to your workflows (with your permission)
- Authentication Providers: Information from OAuth providers when you sign in with third-party accounts
- Analytics Providers: Aggregated usage statistics from analytics services
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
- Provide, operate, and maintain our Service
- Execute your workflows and automations
- Process payments and manage your account
- Provide customer support and respond to inquiries
Service Improvement
- Analyze usage patterns to improve our Service
- Develop new features and functionality
- Monitor and analyze performance and reliability
- Conduct research and analytics
Communication
- Send you service-related notifications
- Provide updates about new features or changes
- Send marketing communications (with your consent)
- Respond to your comments and questions
Legal and Security
- Comply with legal obligations
- Protect against fraud and abuse
- Enforce our terms of service
- Protect the security and integrity of our Service
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
With Your Consent
We may share your information when you explicitly consent to such sharing, such as when connecting third-party integrations to your workflows.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our Service, including:
- Cloud hosting and infrastructure providers
- Payment processing services
- Email and communication services
- Analytics and monitoring services
- Customer support platforms
Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal process (subpoenas, court orders)
- Government requests
- Protection of our rights and property
- Public safety concerns
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership.
Data Security
We implement appropriate technical and organizational measures to protect your information:
Technical Safeguards
- Encryption: Data is encrypted in transit using TLS and at rest using AES-256
- Access Controls: Role-based access controls and multi-factor authentication
- Network Security: Firewalls, intrusion detection, and regular security monitoring
- Secure Infrastructure: SOC 2 compliant cloud infrastructure
Organizational Safeguards
- Employee Training: Regular security awareness training for all staff
- Background Checks: Security screening for employees with data access
- Incident Response: Established procedures for security incident handling
- Regular Audits: Periodic security assessments and penetration testing
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this policy:
- Account Data: Retained while your account is active and for 90 days after deletion
- Workflow Data: Retained while your account is active and for 30 days after deletion
- Execution Logs: Retained for 90 days for debugging and monitoring purposes
- Billing Records: Retained for 7 years for tax and accounting purposes
- Support Communications: Retained for 3 years for quality assurance
You may request deletion of your data at any time by contacting us. Some information may be retained longer if required by law or for legitimate business purposes.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
General Rights
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
GDPR Rights (EU Residents)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.
CCPA Rights (California Residents)
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt-out of the sale of personal information (we do not sell personal information).
Exercising Your Rights
To exercise any of these rights, please contact us at privacy@fixotask.com. We will respond to your request within 30 days.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Adequacy Decisions: Transfers to countries with adequate data protection laws
- Standard Contractual Clauses: EU-approved contracts for international transfers
- Certification Programs: Participation in recognized privacy frameworks
- Binding Corporate Rules: Internal policies ensuring consistent data protection
Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we discover that we have collected personal information from a child under 13, we will delete such information from our systems promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Post the updated policy on this page
- Update the "Last updated" date at the top of this policy
- Notify you via email or through our Service for material changes
- Provide a summary of changes for significant updates
Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.
Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Mailing Address
FixoTask Privacy Team
5383 Hollister Ave. Suite 200
Santa Barbara, CA 93111
United States